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Quality approach

We calculate this figure based on responses to immediate satisfaction questionnaires, i.e. at the end of the training course. This questionnaire comprises between 8 and 10 questions, depending on the circumstances, and each question is rated on a scale of 1 to 5 (1 being negative, 5 being positive), which allows us to calculate a total score out of 40 or 50 and then convert this to a score out of 20.

• Result for 2022: 19.3 / 20 for 119 trainees trained in 2022
• Result for 2023: 19.1 / 20 for 120 trainees trained in 2023
• Result for 2024: 19.6 out of 20 for 120 trainees trained in 2024

Please note: this figure should not be confused with the satisfaction rate above, which has a different meaning.

• Results for the last 4 years (2021–2024): 83 per cent pass rate