Terms and conditions of sale

Sales of goods

ARTICLE 1 – PREAMBLE

These terms and conditions of sale are intended to define the contractual relationship between the CONSERVATOIRE DES BRODERIES DE LUNEVILLE FRANCOIS-REMY and the online customer, as well as the conditions applicable to any purchase made via the online shop.The website of the CONSERVATOIRE DES BRODERIES DE LUNEVILLE FRANCOIS-REMY, presented in French, is accessible via the Internet at the following address: www.broderie-luneville.com.The website is published and hosted by NEFTIS, located at 28 rue Maréchal Lyautey, Vandoeuvre-les-Nancy 54500, France.Any order for item(s) placed on the website implies that the customer has read and expressly accepted these general terms and conditions of sale, without such acceptance being conditional upon a handwritten signature from the online customer.The CONSERVATOIRE DES BRODERIES DE LUNEVILLE FRANCOIS-REMY reserves the right to amend these general terms and conditions of sale at any time, without prior notice. The applicable terms and conditions are those in force on the website on the date the order is placed.

ARTICLE 2 – PRICES

Our prices displayed on www.broderie-luneville.com are quoted in euros inclusive of VAT (all applicable taxes as at the date of the order) and do not include delivery charges; that is to say, postage, packaging and any customs duties, which remain the responsibility of the customer.VAT is not charged on the website www.broderie-luneville.com in accordance with Article 293B of the French General Tax Code (CGI), which stipulates that the Association du CONSERVATOIRE DES BRODERIES DE LUNEVILLE FRANCOIS-REMY is an organisation not subject to VAT.In all cases, the CONSERVATOIRE DES BRODERIES DE LUNEVILLE FRANCOIS-REMY reserves the right to amend its prices and delivery charges at any time. Invoices will be issued in accordance with the rates applicable on the date of the order, subject to availability on that date. The products remain the property of the CONSERVATOIRE DES BRODERIES DE LUNEVILLE FRANCOIS-REMY until the invoices have been paid in full.

ARTICLE 3 – ORDERS

CONSERVATOIRE DES BRODERIES DE LUNEVILLE FRANCOIS-REMY reserves the right to cancel any order placed by a customer with whom there is a dispute regarding payment for a previous order (same name or same address), or any transaction whose nature or origin it deems to be questionable.By confirming your order, you declare that you accept these terms fully and without reservation. The data recorded by CONSERVATOIRE DES BRODERIES DE LUNEVILLE FRANCOIS-REMY constitutes proof of all transactions between CONSERVATOIRE DES BRODERIES DE LUNEVILLE FRANCOIS-REMY and its customers. The data recorded by the banking operator constitutes proof of the financial transactions.

ARTICLE 4 – PRODUCTS AND AVAILABILITY

In accordance with Article L. 111-1 of the Consumer Code, you may, prior to placing your order, view the specifications of the product(s) you wish to order on the website.The photographs have been taken with the utmost care, with particular attention paid to reproducing the colours as accurately as possible. However, whilst the photographs are as accurate as possible, they cannot guarantee a perfect likeness to the products, as they are viewed on a screen and do not represent the natural colours 100 per cent accurately.Our product offers and prices are valid whilst they are displayed on the website, and subject to availability. In the event of a product you have ordered being temporarily or permanently out of stock, you will be informed by email of the estimated delivery time. You may then amend or cancel your order by email.
Should all or part of your order be unavailable, a refund will be issued by cheque or bank transfer as soon as possible (within a maximum of 14 days following your payment).

ARTICLE 5 – WORKSHOPS & TRAINING COURSES

The CONSERVATOIRE DES BRODERIES DE LUNEVILLE FRANCOIS-REMY organises leisure courses and vocational training in Lunéville sequinned beadwork and Lunéville stitch at its School of Artistic Embroidery; a private institution, QUALIOPI-certified, registered under the following UAI number: 0542589W.

Our booking procedures for our courses and vocational training programmes are as follows:

For recreational courses: these are booked on a weekly basis. The course dates are chosen in advance and in agreement with the CONSERVATOIRE DES BRODERIES DE LUNEVILLE FRANCOIS-REMY. A completed and signed registration form is required, along with payment of a deposit of €79 by cheque, credit card or cash. These two steps will confirm that your course booking for the chosen date has been accepted. Confirmations and other messages will be sent to you exclusively by email. The balance is to be paid on the first day of your course by cheque, credit card or cash; your course will be cancelled if the balance is not paid. In the event of cancellation, an administrative fee of €50 will be deducted from the €79 deposit paid. In the event of absence from an ongoing course, no refund will be given unless one of the force majeure circumstances listed below applies.
For vocational training courses funded by the State (CPF, France Travail, etc.) or training funds (FAFCEA, AFDAS, etc.): the booking terms and conditions applied are those currently in force and as specified by these funding bodies. However, the CONSERVATOIRE DES BRODERIES DE LUNEVILLE FRANCOIS-REMY requires that the dates of the training course be determined in advance, subject to the availability of the CONSERVATOIRE DES BRODERIES DE LUNEVILLE FRANCOIS-REMY. The CONSERVATOIRE DES BRODERIES DE LUNEVILLE FRANÇOIS-REMY reserves the right to refuse an application for vocational training. Confirmations and other messages will be sent to you exclusively by email. In the event of cancellation or absence, the terms and conditions applied are those in force and as stated by the relevant funding bodies.
For vocational training courses funded by the beneficiary/trainee, a third party or a company: course dates are chosen in advance and in agreement with the CONSERVATOIRE DES BRODERIES DE LUNEVILLE FRANCOIS-REMY. A quotation will be provided. Enrolment on the course will be provisionally confirmed upon signing the quotation, submitting the completed and signed enrolment form, and paying the course deposit by cheque, credit card or cash, the amount of which will be specified in the said quotation. Your booking will be confirmed upon payment of the balance for the course, which must be made one month before the start of the course, by cheque, credit card or cash; the amount will be stated on the quotation, which formalises the beneficiary’s commitment to the course. Confirmations and other messages will be sent to you exclusively by email. In the event of cancellation, an administrative fee of €50 per week of the course will be deducted from your deposit as set out in the quotation. In the event of absence during an ongoing course, the course fee will not be refunded except in cases of force majeure listed below.

Cases of force majeure accepted by the CONSERVATOIRE DES BRODERIES DE LUNEVILLE FRANCOIS-REMY:

Accident, illness or hospitalisation of the course participant, subject to presentation of a medical certificate.
Death of a close relative (immediate family: spouse, partner, child, parents).

ARTICLE 6 – DELIVERY

Products are delivered by La Poste or any other courier company to the delivery address you provided during the ordering process.
The amount of the delivery charges is determined by the destination and the delivery method. This amount is calculated in the basket and specified on the invoice at the time of payment.
Please ensure you check the details entered in your customer account carefully. We cannot be held responsible for the loss of a parcel if the address provided in your customer account is incorrect.
Dispatch times for available items range from 1 to 10 days, with a maximum of 40 days. Delivery times are managed by La Poste (Standard Letter, Tracked Letter or Colissimo); in the event of a delay or non-delivery, we accept no liability and refer the Customer to La Poste.
It is important that you check your order is in perfect condition and note any comments or reservations on the carrier’s delivery note.
Where payment is made by bank transfer or by cheque, the order will be processed once full payment has been received.
Where several customers place orders for an item with limited stock, the order of delivery will be determined by the date of receipt of payment.

ARTICLE 7 – PAYMENT

You have several payment options:

credit cards: payments in euros using French and foreign credit cards: Carte Bleue, Visa, MasterCard. Secure payments via CIC Bank.
bank cheque (issued only by a bank based in mainland France or Monaco) made payable to CONSERVATOIRE DES BRODERIES, to be sent to CONSERVATOIRE DES BRODERIES DE LUNEVILLE FRANCOIS-REMY - BP 70 117 - 54304 LUNEVILLE Cedex – France.
Bank transfer to the CIC bank account with the following IBAN: FR76 3008 7336 1200 0203 9350 181

ARTICLE 8 – RIGHT OF WITHDRAWAL

In accordance with Law No. 2014-344 of 17 March 2014 on consumer affairs, you have a period of 14 days from receipt of your order to return any product that does not meet your requirements. The product must be returned in perfect condition, in its original packaging, both of which must be in perfect condition, together with a copy of the invoice and the reason for your dissatisfaction. You will be responsible for the cost of both dispatch and return. The full cost of the returned items, as well as the standard delivery charge, will be refunded by cheque or bank transfer within a maximum of 14 days.
Returns should be sent to: CONSERVATOIRE DES BRODERIES DE LUNEVILLE FRANCOIS-REMY - BP 70 117 - 54304 LUNEVILLE Cedex – France.

ARTICLE 9 – DISPUTES

Any dispute that may arise between CONSERVATOIRE DES BRODERIES DE LUNEVILLE FRANCOIS-REMY and its customers shall be subject to the jurisdiction of the court in NANCY. A 15-day conciliation period must be initiated before any legal proceedings are brought. This conciliation period begins when the claimant sends a registered letter with acknowledgement of receipt clearly setting out the grounds for the complaint.

ARTICLE 10 – LEGAL NOTICE AND PERSONAL DATA

In accordance with the French Data Protection Act of 6 January 1978, as amended in 2004, you have the right to access and rectify information concerning you, which you may exercise by contacting aude@broderie-luneville.com. You may also delete your personal data directly from your customer account.
In accordance with the European General Data Protection Regulation (GDPR 2018), your personal data is stored in France and is backed up in encrypted form on the cloud of the hosting provider, NEFTIS, located at VANDOEUVRE-LES-NANCY 54500 - 28 rue Maréchal Lyautey – France.It is not shared with third-party companies. You may also, on legitimate grounds, object to the processing of your personal data.
Cookie management: the website uses two types of cookies; those essential to its operation and non-essential cookies for Google Analytics statistics. You may object to the use of cookies for statistical purposes by ticking ‘refuse’ in the pop-up window that appears for this purpose.
This website is the property of the association CONSERVATOIRE DES BRODERIES DE LUNEVILLE FRANCOIS-REMY, SIRET number 420 362 741 00035, with its registered office at 3 allée des Cigognes, 54300 LUNEVILLE, France, and its premises at the CHATEAU DE LUNEVILLE in LUNEVILLE 54300, France.
The website of the CONSERVATOIRE DES BRODERIES DE LUNEVILLE FRANCOIS-REMY, presented in French, is accessible via the Internet at the following address: www.broderie-luneville.comThe website is published and hosted by NEFTIS, located at 28 rue Maréchal Lyautey, VANDOEUVRE-LES-NANCY 54500, France.
You can contact us by telephone on 03 83 73 56 86 (local call rate) from Monday to Friday, 9.00 am to 6.00 pm, or on 03 83 74 48 13 (local call rate) from Wednesday to Monday, 9.00 am to 12.00 pm and 2.00 pm to 5.00 pm.
You can also contact us by email: dremy@wanadoo.fr or aude@broderie-luneville.comWhichever method you choose, we’ll be happy to respond as best we can and as quickly as possible.